Review Manager
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Review Manager
Review Manager
Automated Feedback & Reputation Management
Customer reviews are powerful — but managing them manually is time‑consuming. Review Manager streamlines the entire feedback process — from collection to response — so you can maintain a stellar online reputation with minimal effort.
Our AI‑powered system aggregates reviews from across the marketplace, analyzes sentiment, and provides actionable insights to help you turn customer feedback into business growth.
See all customer comments in one place — no more switching between tabs or platforms. Monitor ratings, read feedback, and track trends effortlessly.
AI automatically classifies reviews by sentiment (positive, neutral, negative) and tags common themes like ‘shipping,’ ‘quality,’ or ‘customer service.’
Save time with pre‑written, customizable response templates. Choose from professional, friendly, or apologetic tones based on the review context.
Get instant notifications for negative reviews or low ratings. Address issues quickly to prevent escalation and show customers you care.
Key Outcomes:
Improve your seller rating by responding promptly to all feedback.
Identify and fix recurring product or service issues.
Build customer trust through professional, consistent communication.
Generate detailed reputation reports for business analysis.
Review Aggregation - Sentiment Analysis
- Response Templates
- Priority Alerts
- Reputation Reporting
- Trend Monitoring
Go to the website ecmarket.ru click "Sell on ECmarket", select the account type (self-employed, sole proprietor or legal entity), fill out the form, accept the terms of the user agreement, Privacy Policy and confirm Email and phone number.
For the self-employed: passport data, TIN, bank details, contact information.
For sole proprietors: TIN, PSRNIE, bank details, contact information.
For legal entities: TIN, PSRN, company details, supervisor details, contact details.
In your personal account, upload scans of documents (passport, registration certificate, extract from the Unified State Register of Legal Entities/Unified State Register of Legal Entities no older than 30 calendar days). The verification will take 1-3 business days. You will receive a confirmation notification by email.
Yes, in the "Profile Settings" section. Changes to the banking details will require repeated verification.
In your personal account, go to the "Product Catalog → Add product", fill out the card (name, description, category, characteristics), upload a photo, specify the price and balances. Click "Submit for moderation".
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